A road accident can turn your life upside down in an instant—especially when you’re left injured and unsure what to do next. Understanding your rights under Victoria’s Transport Accident Commission (TAC) scheme can help you access the medical support and financial assistance you need. Here’s what every injured driver, passenger, or pedestrian should know.

Step 1: Prioritise Your Health and Safety

Your wellbeing comes first. If you’ve been injured, even slightly, seek immediate medical attention. Some injuries—like whiplash or psychological trauma—may not appear straight away but can worsen over time.
Keep records of all medical consultations, certificates, and test results. These documents will form the foundation of your TAC compensation claim later on.

Step 2: Report the Accident

Once it’s safe to do so, report the crash to Victoria Police. If police attended the scene, this may already be on record—but if not, visit a local police station to lodge a report as soon as possible.

Next, contact your insurer to notify them of the incident. Provide honest, detailed information about what happened, and retain copies of all correspondence.

Step 3: Gather Essential Information

The success of a TAC claim often depends on how well the incident is documented. Collect as much information as possible, including:

  • The other driver’s name, address, and registration details
  • Photos of the vehicles, injuries, and the scene
  • Date, time, and location of the accident
  • Names and contact details of any witnesses

If you’re unable to gather everything immediately, try to record what you can while the details are fresh.

Step 4: Lodge a TAC Claim

If your injuries require medical treatment or time off work, you may be entitled to compensation through the Transport Accident Commission (TAC).
You can lodge a TAC claim online or by calling the TAC directly. The claim form asks for details about the accident, your injuries, and any treatment received. The TAC will then assess your eligibility for medical expenses, income support, and rehabilitation services.

If your claim is accepted, TAC may cover:

  • Medical treatment and rehabilitation costs
  • Income support if you’re unable to work
  • Lump-sum benefits for serious, permanent impairment

If your claim is rejected or delayed, don’t lose hope. You have the right to have that decision reviewed—and this is where legal guidance can make all the difference.

Why Legal Help Matters

At PRD Legal, we’ve seen how complex TAC claims can become—especially when injuries are disputed, evidence is unclear, or communication with insurers breaks down.

Our team helps clients:

  • Prepare and lodge TAC claims correctly

  • Navigate disputes and rejected claims

  • Secure the maximum compensation available under the law

We take care of the process so you can focus on what matters most—your recovery.

Why It Matters – For Workers and Referrers

For Injured Road Users:
Don’t assume your injury is too minor to claim. Even soft-tissue or psychological injuries can have long-term effects. Legal advice can help ensure your rights are recognised.

For Allied Health Referrers:
Accurate, detailed medical reports and Certificates of Capacity play a vital role in TAC outcomes. Understanding the claims process helps ensure your patients receive the support and treatment they need.

If you’ve been injured in a transport accident, PRD Legal may be able to help.

We assist Victorians in navigating TAC claims with clarity and compassion—so you can recover with confidence.